The surgery operates an appointments system for both doctor and nurse consultations on weekdays. Appointments may be booked by telephoning the practice on 01277 283180,directly at the appointments desk or using our online appointments system.
Telephone appointments are also available if a face-to-face consultation is not required.
Extended hours appointments are face-to-face consultation only and are bookable up to seven days in advance.
Patients have a right to request an appointment with a specific doctor. However, experience has shown that if you wish to see a specific doctor this may involve a delay. Patients should note we have a mix of full-time and part-time GPs. Patients requesting a same-day appointment, which should be for urgent medical problems only will be triaged by the duty doctor.
Telephone consultations aim to improve access to care.
Patients requesting a same-day appointment, which should be for urgent medical problems only, will be offered face to face emergency appointment with the duty doctor. On days when there is a high demand for this type of consultation there may be a considerable wait, which is unavoidable. For this reason we ask you to consider carefully before using this option.
Please note that an appointment allows sufficient time to deal with one health issue only and that it may be necessary to ask you to book another appointment if the time needs to be extended.
Please inform reception if you are unable to keep an appointment.
The SystmOnline service allows you to book your appointments online. To use this service you will need to register as follows:
- Come to the surgery with 2 FORMS of IDENTIFICATION
- First PHOTO BASED (e.g. drivers licence /passport)
- Second CONFIRMATION OF ADDRESS (less than 3 months old)
- Examples: bank statement, utility bill, council tax bill
- We will then provide a letter with YOUR USER NAME & PASSWORD
You can only make one routine appointment at a time via the internet booking facility. It is not until this appointment has been attended or cancelled that you can book another appointment. If you need to make more than one appointment you will need to ring the surgery in the normal fashion.
Patients aged 16 and over must apply for this registration form in person. Applications can not be made for anyone other than yourself unless the patient is under 11 years of age and you are the patient's parent or legal guardian. In this case an application form will be issued but you will need to remember to log in using the child's SystmOne online details if you are making an appointment or requesting a prescription on their behalf.
On the child’s 11th birthday, GP computer systems will automatically restrict the scope of existing proxy access. Parental proxy access may be reinstated if, after discussion with the parent(s) requesting access, the child’s GP believes that proxy access would be in the child’s best interest.
If you have been issued or have an existing user name and password: