Telephone: 01277 283180
NHS 111: Call 111 or visit 111.nhs.uk
Contact Us Online (eConsult): https://mountavenuesurgery.webgp.com/
SystmOnline: https://systmonline.tpp-uk.com
NHS App: www.nhs.uk/nhsapp
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Location
Mount Avenue Surgery
2 Mount Avenue
Shenfield
Brentwood
Essex
CM13 2NL
Access To The Surgery
Very limited patient/visitors parking is available at the enclosed side of the surgery only. Patients/visitors must obtain parking permit at reception, if you fail to do so you will be charged fine. There are, however, good local parking facilities within Shenfield and we would ask that patients consider using these as an alternative to parking at the Surgery.
Please park considerately at all times and do not park in the doctor or staff parking areas. They are always in regular use!
We do not accept any responsibility for vehicles in the car park; these are parked entirely at owners' risk.
Wheelchair access is via the main entrance.
The downstairs patients' toilet has facilities for the disabled and baby-changing facilities.
A lift is available for access to the upstairs consultation rooms.
Accessible Information Standard (AIS) information
Opening Hours
The practice opening hours are:
Monday to Friday: 8.00am to 6.30pm
For the purposes of Staff training this surgery, along with others in the Billericay, Basildon & Wickford area, will be closed after 1.00pm first Tuesday in a month.
Extended Hours
GP Practices in Brentwood will no longer be open on Saturdays from 1st October 2022. Practices are no longer contracted to provide Saturday mornings once the existing contract ceases at the end of September 2022.
However, Brentwood practices will continue to provide evening and weekend appointments via ACE at the Brambles Surgery which can be booked via your GP practice.
GP Extended Access HUB
As of 1st April 2018 the Brentwood Extended Access HUB is open, this will operate from the Brambles Surgery on the old Highwood Hospital Site in Geary Drive.
Please contact Mount Avenue surgery to book a routine appointment with a doctor or nurse in the HUB, which will be open as follows:
Monday to Friday 6.30pm to 8.30pm
Saturday 9.00am to 3.00pm
Sunday 10.00am to 2.00pm
For more information, location, contact details, etc download our ACE Patient Leaflet.
ACE Ltd Patient leaflet (DOCX, 201KB)
The GP Extended Access Service is provided by Accountable Care Enterprise Ltd (ACE) which is wholly owned by the GP practices in Brentwood, working together on behalf of practices, patients and staff to deliver safe, effective and responsive healthcare services.
If you have been seen by the Extended Access Service at Brambles Surgery at an evening or weekend appointment and wish to raise a complaint or concern, please contact their General Manager:
Email General Manager at ace.ltd@nhs.net
By post: General Manager, ACE Ltd, C/O Deal Tree Health Centre, Blackmore Road, Doddinghurst, Brentwood, CM15 0HU.
ACE Ltd Complaints Leaflet 2021 (DOCX, 118KB)
Emergency 'Out of Hours' Services
This is provided for our patients via the NHS 111 out-of-hours service and is commissioned by NHS England.
It covers the hours when the surgery is closed, i.e. from 6.30pm each evening until 8.00am on weekdays, all bank holidays and weekends (and during all extended hours including Saturday mornings).
Patients should telephone 111 to access this service. The professionals at NHS 111 will be able to discuss your medical needs and direct you to the most appropriate provider. Such advice will include all local options including telephone advice, GP visits etc.
You can also use NHS 111 online (111.nhs.uk). 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.