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Mount Avenue Surgery
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BBC Health News
  • UK human swine flu case: Why now, and what's next?02 Dec 2023 00:26What you need to know about the first confirmed case of a new type of flu, found in North Yorkshire.
  • Boris Johnson to apologise to Covid Inquiry but say he got big calls right02 Dec 2023 01:02But the former PM will argue robustly his government got many big pandemic calls right.
  • Covid inquiry: Earlier lockdown could have kept schools open, says Matt Hancock01 Dec 2023 16:42The former health secretary says avoiding action in autumn 2020 led to tougher lockdowns later on.
  • Norovirus: Winter vomiting virus cases rising30 Nov 2023 11:43Hundreds of people are now in hospital with norovirus, the latest NHS England figures show.
  • Strictly Come Dancing: Amy Dowden's blood clot after chemo01 Dec 2023 11:01The dancer, 33, says her "nightmare seems to be never ending" after a blood clot on her lung.
  • Family plea to 'take action' over ambulance delay deaths29 Nov 2023 06:27Christopher Hart, 50, was found dead in his Suffolk home while waiting eight hours for an ambulance.

Comments & Complaints

We are constantly monitoring our services to patients and would welcome any comments, including praise and constructive criticism.

Complaints

We offer an in-house complaints procedure that meets national criteria.

We hope that most problems can be resolved as they arise, with the person concerned.

If this is not possible and you wish to complain, please speak to the practice manager/assistant or one of the doctors in the first instance. Any complaint should be brought to our attention as early as possible so that it can be investigated while the matter is fresh.

Complaint can be made in writing and should be addressed to the Practice Manager or any of the doctors. We will acknowledge your complaint within two working days and aim to have investigated and responded within 20 working days.

Our aim will be to:

  • establish the facts and determine where anything has gone wrong
  • make it possible for you to discuss the problem with those concerned, if this is what you wish
  • make sure you receive an apology, where this is appropriate
  • identify anything we can do to make sure the problem does not happen again.

The practice manager/assistant is available most weekdays to give you further information about the procedure and to try to deal swiftly with any problem that may occur.

If you are totally dissatisfied with us or the services we provide, you have the right at any time to leave our list and to register with another practice.

We also have the right to have patients removed from our list. In general we will only exercise this right in the case of patients who repeatedly and persistently ignore their own responsibilities to us and to other patients after due warning has been given. We will remove from our list immediately patients who are violent or seriously abusive towards any of the practice staff.

Practice Complaints Leaflet 2023

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Mount Avenue Surgery

2 Mount Avenue, Shenfield , Hutton, Brentwood, CM13 2NL

  • 01277 283180
© Neighbourhood Direct Ltd  2023
Website supplied by Oldroyd Publishing Group

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Local Services
Kitchens
Residential/
Nursing Care
Locksmith