Mount Avenue Surgery

Your Doctor's Responsibility

• To treat you with respect and courtesy at all times.
• To treat you as an individual, and to discuss with you the care and treatment we can provide.
• To give you full information on the services we offer.
• To give you the most appropriate care by suitably qualified staff.
• To provide you with emergency care when you need it.
• To refer you to a consultant acceptable to you when necessary.
• To give you access to your health records, subject to any limitations in the law.
• To hold all information in the strictest confidence.
• To give you a full and prompt reply to any complaint you may make about our service.

Your Responsibilities As A Patient

• To check the results/outcomes of any investigations including test results, x-rays, ultrasound scans etc.
• Not to expect a prescription from every consultation with a doctor.
• To take responsibility for your own health and to follow advice from doctors and nurses.
• Advise the practice if any prescribed medication or course of treatment is not working as explained by the doctor or nurse.
• To take medication according to the instructions, keep follow-up appointments and attend for screening procedures.
• To ask for a home visit only when the patient is unable to attend through illness or infirmity.
• To ask for an out-of-hours visit only when necessary.
• To treat all the staff at the surgery with respect and courtesy at all times.
• To keep your appointments and contact the practice in advance if you cannot attend for any reason.
• To notify us promptly when you change your address or telephone number.