Mount Avenue Surgery - Practice Charter

Practice Charter

To treat you with respect and courtesy at all times.
To treat you as an individual, and to discuss with you the care and treatment we can provide.
To give you full information on the services we offer.
To give you the most appropriate care by suitably qualified staff.
To provide you with emergency care when you need it.
To refer you to a consultant acceptable to you when necessary.
To give you access to your health records, subject to any limitations in the law.
To hold all information in the strictest confidence.
To give you a full and prompt reply to any complaint you may make about our service.

To check the results/outcomes of any investigations including test results, x-rays, ultrasound scans etc.
Not to expect a prescription from every consultation with a doctor.
To take responsibility for your own health and to follow advice from doctors and nurses.
Advise the practice if any prescribed medication or course of treatment is not working as explained by the doctor or nurse.
To take medication according to the instructions, keep follow-up appointments and attend for screening procedures.
To ask for a home visit only when the patient is unable to attend through illness or infirmity.
To ask for an out-of-hours visit only when necessary.
To treat all the staff at the surgery with respect and courtesy at all times.
To keep your appointments and contact the practice in advance if you cannot attend for any reason.
To notify us promptly when you change your address or telephone number.